Troubleshooting Of Hearing Aid

  • No sound

    • Check whether the hearing aid is in mute position
    • Check that the battery is working and inserted the right way and the battery door is closed completely
  • Distorted sound

    • Check that the battery is inserted correctly; clean the battery contacts carefully; clean the battery surface with a dry cloth
    • Remove the battery and place the hearing aid in a dry storage kit
    • Replace the battery with a new one
  • Whistling or squealing

    • Re-insert your hearing aid, or if you wear a BTE, re-insert the earmold
    • Re-attach the sound tube or exchange it with a new tube
  • Other problems

    • Common problems and their solutions are listed in the Information for Use booklet provided with your hearing aid 
    • If none of the suggested solutions solves the problem, or you have other problems, contact your hearing care professional