Our Hearing Products

Behind the ear (BTE) hearing aids

BTE aids have an earmould that fits snugly inside your ear, while the rest of the aid rests behind your ear. Some models have twin microphones, which let you switch between all-round sound and a more directional setting that helps you focus on what you want to hear in noisy places. BTE hearing aids with 'open ear fitting' have a small, soft earpiece at the tip of the tubing instead of an earmould. This type of fitting can be less noticeable than an earmould but is only suitable if your hearing loss is mild or moderate.

Completely in the canal (CIC) hearing aids

They are less visible. They are unlikely to be suitable if you have severe hearing loss or frequent ear infections..

Receiver in the ear (RITE) hearing aids

Receiver in-the-ear (RITE) (or loudspeaker in-the-ear) aids are often smaller than BTE aids because some part of the device sits inside the ear. Like open ear BTEs, they can be easier to put in than an earmould.
There are different RITE hearing aids for different levels of hearing loss. If your hearing loss is severe, you may need a type where the receiver sits in an earmould.

In the ear (ITE) hearing aids

These fit entirely into your ear. The working parts are either in a small compartment clipped to the earmould or inside the moulded part itself.

Experiencing a problem?

  • No sound

    • Check whether the hearing aid is in mute position
    • Check that the battery is working and inserted the right way and the battery door is closed completely
  • Distorted sound

    • Check that the battery is inserted correctly; clean the battery contacts carefully; clean the battery surface with a dry cloth
    • Remove the battery and place the hearing aid in a dry storage kit
    • Replace the battery with a new one
  • Whistling or squealing

    • Re-insert your hearing aid, or if you wear a BTE, re-insert the earmold
    • Re-attach the sound tube or exchange it with a new tube
  • Other problems

    • Common problems and their solutions are listed in the Information for Use booklet provided with your hearing aid 
    • If none of the suggested solutions solves the problem, or you have other problems, contact your hearing care professional